KernoVoice.
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Voice AI agent for inbound and outbound calls

Answers when your team can't.
Calls back when follow-up matters.

Inbound calls are answered, qualified, and routed — including after hours and overflow. Outbound calls handle reminders, confirmations, follow-ups, and customer reactivation. The agent speaks the caller's language, records the outcome, and pushes structured data to your systems through your APIs.

Talk to the agent
Sample call script

Appointment confirmation — outbound scenario

This sample transcript shows the kind of call the agent can handle.

Agent: Hello, this is KernoVoice calling on behalf of City Medical Center. I'm confirming your appointment with Dr. Nowak tomorrow at 10:30. Can you make it?

Patient: Yes, I'll be there. Do I need to bring anything?

Agent: Please bring your ID and insurance card. We've also sent a reminder to your email. See you tomorrow.

Patient: Perfect, thank you.

Result
  • Appointment confirmed
  • Status written to the system
  • Transcript saved for quality review

What it does

Not every call fits a ready-made CRM. That's why the agent is built around your workflow.

A KernoVoice agent answers calls, qualifies requests, sends reminders, follows up, routes conversations, and captures structured outcomes for your team. Complex integrations are built around the client workflow instead of sold as a universal connector for everything.

Inbound

  • Call answering and transfer to the right queue or specialist
  • Overflow and busy-line pickup
  • FAQ from knowledge base
  • Lead qualification
  • Billing-status lookups via your APIs

Contexts

  • Telecom & ISP
  • Healthcare
  • Financial services

Outbound

  • Appointment confirmation (calendar write-back)
  • Operational alerts (outages, delivery changes)
  • Payment follow-ups
  • NPS and feedback routed to CRM
  • Customer reactivation

Multilingual Capability

Pilot languages: English, Polish, and Russian. Additional languages depend on the chosen speech stack and client requirements.

KernoVoice Calls dashboard KernoVoice Calls dashboard
The Calls dashboard — every conversation logged with outcome, CSAT, cost and disposition.

Walkthrough

Test the voice agent live

The agent answers your questions and hands off to a human specialist when needed.

Have a real-time, low-latency conversation with our demo agent right in your browser. This demo showcases conversational flow, interruption handling (barge-in), and natural speech rhythms.

Live Transcript

Your call transcript will appear here in real time once connected...

Not sure what to say? Try asking the agent:

What can KernoVoice do for a call center like mine?
Can you transfer me to a human?
Let's switch to another language — say, German.

It can hand off to someone from our team on request, and it follows you into another language mid-call.

Uses WebRTC. Microphone access required.

Calls are recorded.

Security and data

No fake trust badges. Just the current security posture.

KernoVoice is early-stage, so we keep what is live today separate from what is on the roadmap — no badges, no future capabilities written in the present tense.

Live today

Data isolation

Calls run on a managed instance, or on a dedicated instance for pilots when you need stronger isolation, with your keys. Your data is not pooled into a shared platform.

Encryption and DPA

Transport encryption protects application traffic; storage encryption comes from the hosting and database layers in the deployment. The data flow is documented and a DPA is available on request.

No certification yet

KernoVoice does not claim formal third-party security certification. Security documentation and DPA terms are handled directly with clients.

Operational Data-Flow

Operational Data-Flow How voice data and PII flow through the KernoVoice system securely Caller SIP / WebRTC Audio stream PII boundary KernoVoice agent Call Runtime Managed / dedicated VM BYOK API REST / Secure Configurable retention AI Models (STT / LLM / TTS) Your STT / LLM / TTS (BYOK) Your APIs and systems CRM / Dialer / Database Secure API Endpoints Data Storage Recordings and transcripts on your instance

Placement is yours to control: managed cloud, a dedicated environment, or your own infrastructure — in the region you choose.

Security questions: . DPA available on request.

Common questions

How are recordings handled?
Calls are recorded and transcribed for quality review where the client has a lawful basis. Caller notice or consent, and retention, are handled in the agreed process.

Company

Built by Kerno Ops in Warsaw.

KernoVoice is built by Kerno Ops sp. z o.o., a Warsaw-based limited-liability company (LLC) bringing telecom, ISP, and contact-center operating experience into voice automation. The product is shaped by 20+ years of hands-on work with networks, telephony, and operational processes — operator judgment, not only application engineering.

Current stage: supervised pilots and integrations built around client workflows.

Pricing depends on call volume, provider choices, hosting model, and integration scope. We start from the workflow and constraints, then price the deployment.